Terms, Conditions and Privacy Policy

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Paula Moore of 28 Campbell Road, London E17 6RR. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@paulamoore.co.uk or call us on 0207 0969 002.

1.    The contract between us
We must receive payment of 50% of the whole of the price for the goods that you order before your order can be accepted. Payment of the deposit for the goods represents an offer on your part to purchase the goods. Only at this point is a legally binding contract created between us. Your contract is to pay the balance of the price of the goods upon collection or within 14 days of when we notify you that your order is ready for collection. Unless agreed in writing by us, if you do not collect your goods within 30 days of us notifying you that the goods are ready for collection, your deposit will be forfeit and we may dispose of your goods at our discretion.


2.    Acknowledgement of your order
To enable us to process your order, you will need to provide us with your full name, postal address, telephone number and e-mail address. 

On completion of your dress fitting, once you confirm to us that you wish to proceed and we receive payment of your deposit, dress will commence construction.

Your initial deposit payment (50% of the purchase price for dresses and jackets) must be made at the time you place your order.

Your dress can be ordered at any time but you should consider ordering your dress around 6-7 months before your wedding. Your dress will need to be paid for in full upon collection. We are unable to post dresses and you will be need to collect from us in person. This is to ensure that you can try on your finished dress and we can make sure it is right for you before you take it away.

When you collect your dress, we will ask you to confirm that you are satisfied with everything before you leave. 


3.    Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Paula Moore. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our prior written permission. You may not modify, distribute or re-post anything on this website for any purpose.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


4.    Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities, colours or composition information given about the goods are approximate only. 
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse such websites and we have no responsibility for their content.


 5.    Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer or devices. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


6.    Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available for any reason, we will contact you by email or phone (if you have given us details). You will have the option either to wait until the item is available or to cancel your order. 


7.    Price
The prices payable for goods that you order are as set out on our price list and on your order form. All are correct at the time of entering information. 
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.


9.    Payment terms
We will take payment upon receipt of your order from your credit or debit card or in cash. We do not accept personal or business cheques and unable to accept card payments by telephone or email. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain either the deposit or balance payment for the goods from you, then we can refuse to process your order and/or provide you with any goods. This does not affect any other rights we may have.


10.    Delivery charges
Delivery charges vary according to the type of goods ordered.


11.    Delivery
We currently do not offer to supply wedding dresses by post. You will need to come to our premises to pay the deposit for your dress and again to collect your finished dress and pay the balance.


12.    Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of collection by you. You will become the owner of the goods you have ordered when they have been collected by you. 


 13.    Cancellation rights
Upon taking your order, sizing for the design or your goods will be taken. At the time of taking the sizing you will approve the design, the sizing, pay a deposit and give authority for Paula Moore to place the order with the dressmaker. Only upon signature of your written consent will the order be placed with the dressmaker.

Once your order has been placed and deposit paid, Paula Moore will not accept cancellation and full payment will be required by you as per the terms and dates you have signed for.

If your wedding is put back or cancelled, full payment will still be required on the dates agreed. The dress will still be made to the timeframe agreed and must be collected as agreed on your order form.

If during the design process you change your mind on your order or cancel, your deposit will not be returned. This is to cover our costs, materials and time.

The goods will be made to your approved sizing. Full payment will still be required if the dress no longer fits due to fluctuations to your weight or size between the date your order is placed and the date your order is collected.

As dresses and jackets are made to order, you have no legal right to cancel your order once your deposit has been paid. 
You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order).


14.    Cancellation by us
We reserve the right not to process your order if we are unable to fulfil your order for any reason beyond our control, for examples the inability of our suppliers to fulfil their obligations to us.

If we do not fulfil your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days of our notification.


15.    If there is a problem with the goods
If you have any questions or complaints about the goods please contact us.  You can do so by phone at 0207 0969 002 or by email at info@paulamoore.co.uk

We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

If you wish to exercise your legal rights to reject goods which do not conform with the Act you must return them in person to where you bought them. We are unable to accept items return by post.


16.    Liability
Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the agreed collection date and decide to cancel the order rather than re-arrange collection, we will provide you with a full refund of your deposit

We are responsible only for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control such as the inability of our suppliers to fulfil their obligations to us.

We do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from us.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or mis-described goods.


17.    Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our address at 28 Campbell Road, London E17 6RR. All notices from us to you will be displayed on our website from time to time.


18.    Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


19.    Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


20.    Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


21.    Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.


22.    Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


23.     Alterations
If you require any alterations done to your dress that is out of the scope of the original design, this is your responsibility and must be carried out at your own cost. We may provide recommendations on where you may find someone suitable to make alternations, but this is for information only and no liability can be accepted for any issues with alterations not carried out by us.

24.  Measurements & Maintaining Size
Your dress will be made to measurements that are taken or supplied to us at the time of ordering. Should your body shape or measurements change we cannot be held accountable for this and you must arrange for any alterations at your own cost.

Alteration fees are not included in the price of the dress.


25. Refund & Exchange Policy
Unless faulty, we are unable to refund or exchange any item made to order for you (e.g. dresses, jackets, sashes, petticoats) once you have ordered because your dress or jacket is made for you to your specifications. Your statutory rights are not affectedUn

By placing your order, you confirm that you accept to these terms and conditions.



Paula Moore is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1998 (‘the Act’)
We comply with the Act in all our dealings with your personal data.

Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you are asked to provide certain information such as your contact details, we will store this data and hold it on computer systems or otherwise.

We may use information that you provide:
•    To register you with our website and to administer it.
•    For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

We may disclose your personal information to third parties under certain circumstances, for example:

•    In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller. 
•    If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation. 



We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  
Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit. 

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form. 

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits. 

If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies. 

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post.  Our phone number is 0207 0969 002 or you can e-mail us at info@paulamoore.co.uk.

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights
You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data or by emailing us at info@paulamoore.co.uk

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to mydata@paulamoore.co.uk