Terms, Conditions and Privacy Policy

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Paula Moore of 28 Campbell Road, London E17 6RR. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@paulamoore.co.uk or call us on 07900 978 406.

1.    The contract between us
We must receive full payment of the goods before your order can be accepted. Payment of the deposit for the goods represents an offer on your part to purchase the goods. Only at this point is a legally binding contract created between us. For goods collected from our premises, unless agreed in writing by us, if you do not collect your goods within 30 days of us notifying you that the goods are ready for collection, your payment will be forfeit and we may dispose of your goods at our discretion. If we have agreed to post your goods or delivery them to you locally, we will arrange this with you at the time of payment.


2.    Acknowledgement of your order
To enable us to process your order, you will need to provide us with your full name, postal address, telephone number and a valid e-mail address. 

If you collect your goods from us, we will ask you to confirm that you are satisfied with everything before you leave. Our 14 day returns policy does not apply to goods collected from our premises, unless goods are faulty.


3.    Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Paula Moore. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our prior written permission. You may not modify, distribute or re-post anything on this website for any purpose.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


4.    Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities, colours or composition information given about the goods are approximate only. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse such websites and we have no responsibility for their content.


 5.    Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer or devices. It is your responsibility to ensure that the right equipment is available to use the website.

Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


6.    Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available for any reason, we will contact you by email or phone (if you have given us details). In this event, you will have the option either to wait until the item is available or to cancel your order for a full refund.


7.    Price
The prices payable for goods that you order are as set out on our price list and on your order form. All are correct at the time of entering information. 
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.


9.    Payment terms
We will take payment upon receipt of your order from your credit or debit card or in cash. We do not accept personal or business cheques and are currently unable to accept card payments by telephone or email. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain either the deposit or balance payment for the goods from you, then we can refuse to process your order and/or provide you with any goods. This does not affect any other rights we may have.


10.    Delivery charges
Delivery charges vary according to the type of goods ordered.


11.    Delivery
We do not currently offer a delivery service, but may offer to arrange local delivery within 0.5 miles of our address. This is subject to demand. We may be able to arrange postage at additional cost. Please contact us for more information.


12.    Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of collection by you or upon delivery by post. You will become the owner of the goods you have ordered when they have been collected by you. 


 13.    Returns Policy
For goods sold online we offer a 14 day returns policy. Returns are accepted with 14 days of receipt, unless the goods are faulty.

Please contact us for a Returns Authorisation Number before sending any item back to us. Items returned without a Returns Authorisation Number will not be accepted.

Returns must be received in the same condition as they are received.

Deductions will be made for any goods received in less than perfect condition.

We recommend using a tracked or signed for postal service for returning items for your own protection.

Shipping charges originally paid are not refundable.

We are unable to accept return of goods collected from our premises or delivered by us directly, unless faulty.


14.    Cancellation by us
We reserve the right not to process your order if we are unable to fulfil your order for any reason beyond our control, for examples the inability of our suppliers to fulfil their obligations to us.

If we do not fulfil your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days of our notification.


15.    If there is a problem with the goods
If you have any questions or have any problem with your goods, please contact us.  You can do so by phone at 07900 978406 or by email at info@paulamoore.co.uk. We want you to be completely happy with your goods, so please let us know as soon as you can and we will usually be able to resolve any issues.

We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

If you wish to exercise your legal rights to reject goods which do not conform with the Act you must return them in person to where you bought them or, our business address.


16.    Liability
Unless agreed otherwise, if you do not receive goods ordered by you within 45 days of your order decide to cancel the order, we will provide you with a full refund.

We are responsible only for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control such as the inability of our suppliers to fulfil their obligations to us.

We do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from us.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or mis-described goods.


17.    Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our address at 28 Campbell Road, London E17 6RR. All notices from us to you will be displayed on our website from time to time.


18.    Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


19.    Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


20.    Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


21.    Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.


22.    Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


23.     Alterations
If you require any alterations to be made to your goods not agreed by us when accepting your order, this is your responsibility and must be carried out at your own cost. We may provide recommendations on where you may find someone suitable to make alterations, but this is for information only and no liability can be accepted for any issues with alterations not carried out by us.

24. By placing your order, you confirm that you accept to these terms and conditions.



Paula Moore is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

General Data General Data Protection Regulation (GDPR)

We comply with GDPR in all our dealings with your personal data.

Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you are asked to provide certain information such as your contact details, we will store this data and hold it on computer systems or otherwise.

We may use information that you provide:
•    To register you with our website and to administer it.
•    For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

We may disclose your personal information to third parties under certain circumstances, for example:

•    In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller. 
•    If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation. 



We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  
Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit. 

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form. 

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits. 

If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies. 

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, or post.  Our phone number is 07900 978406 or you can e-mail us at info@paulamoore.co.uk.

We take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights
You have the right to ask us not to process your personal data for marketing purposes.  We will inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data or by emailing us at info@paulamoore.co.uk

You have the right to ask for your personal data (as defined under GDPR) to be removed - please contact us at:mydata@paulamoore.co.uk